Frequently Asked Questions
bij999 answers to all your questions are right here
From opening an account to bonuses, deposits and withdrawals, and safe gaming — find answers to everything you want to know about bij999 right here.
bij999 provides full service in English for players in Bangladesh. Below we have arranged the most frequently asked questions into five categories: Account and Registration, Deposits and Withdrawals, Games and Rules, Bonuses and Promotions, and Security and Responsible Gaming. If you do not find an answer to your question, contact our 24/7 live chat support.
Account and Registration
Account and Registration
To open an account at bij999, you need an active mobile number, a valid email address, and a strong password. The registration process is fully available in English and can be completed in just a few minutes. Please provide accurate information to avoid any issues with withdrawals later.
No. Under bij999 rules, each player may hold only one account. Creating multiple accounts may result in those accounts being cancelled and any accumulated bonuses being forfeited. This rule is strictly enforced to ensure fair play.
Click the "Forgot password?" option on the bij999 login page. You can reset your password using the email address or mobile number provided during registration. A reset link will be sent to your email. If you still have trouble, contact the 24/7 live chat support.
The minimum age to open an account and participate in any game at bij999 is 21 years. Anyone under 21 is strictly prohibited from creating an account. The platform follows an age verification process to ensure responsible gaming.
To change the mobile number registered to your account, contact bij999's 24/7 live chat support. After verifying your identity, the support team will update your information. For security reasons, this change cannot be made directly by the user.
Deposits and Withdrawals
Deposits and Withdrawals
Deposits made to bij999 via bKash are usually credited to your account instantly. There may be a slight delay due to network issues, but your balance will be updated within a few minutes at most. If the amount does not appear after the deposit, please notify live chat.
A minimum deposit of ৳500 is required at bij999 using any payment method — bKash, Nagad, or Rocket. This limit applies equally to all methods. Deposits below ৳500 will not be processed.
Yes. You can easily withdraw money from bij999 to Nagad. Withdrawals are generally processed within 5 to 30 minutes. The minimum withdrawal amount is ৳1,000. If your Nagad number is correctly saved in your account, the process will be completed faster.
bij999 generally does not charge any additional platform fees on deposits or withdrawals. However, bKash, Nagad, or Rocket may apply their own transaction charges, which are set according to the respective mobile banking provider's terms. Contact support for the latest information.
Yes, you can easily deposit and withdraw money at bij999 using Rocket (Dutch-Bangla Mobile Banking). The method is completely secure and generally instant. The minimum deposit is ৳500 and the minimum withdrawal is ৳1,000.
After submitting a withdrawal request from bij999, the money usually reaches your bKash, Nagad, or Rocket account within 5 to 30 minutes. During busy periods or when verification is required, it may take a little longer. If you do not receive the amount within the expected time, please notify live chat.
Games and Rules
Games and Rules
To bet on BPL (Bangladesh Premier League) matches at bij999, first log in to your account and go to the Cricket section. Select the match you want, choose a market (match winner, toss, top batsman, etc.), and enter your stake amount. Review the odds carefully before confirming the bet slip.
The Slots section at bij999 features games from various providers including PG Soft, Pragmatic Play, and JILI. Click on the game you want, set your bet amount, and press the spin button. Most games run directly in the browser — no separate app is needed.
Yes. bij999's live casino can be played on any Android or iOS smartphone through a browser. Registration, login, deposits and withdrawals, and all games work normally on mobile. With a stable internet connection, you can play at live dealer tables without interruption.
RTP, or "Return to Player," is the mathematical average percentage of total wagers that a game returns to players over the long term. It is a theoretical value — it does not mean you will win exactly that amount in every session. bij999 ensures fair play across all games.
Aviator is a crash game by Spribe where a plane takes off and a multiplier keeps increasing. If you cash out before the plane crashes, you win your bet amount multiplied by that multiplier. It is a fast-paced, strategy-based game — cashing out at the right moment is the key.
Yes. bij999 offers betting markets on international cricket tournaments including T20 and IPL. Both live betting during a match and pre-match betting before the match starts are available. Go to the Cricket section to see active tournaments.
Bonuses and Promotions
Bonuses and Promotions
New accounts at bij999 receive a 100% welcome bonus on the first deposit, up to ৳10,000. For example: deposit ৳1,000 and you will receive an additional ৳1,000 bonus — making your total balance ৳2,000. A 20x wagering requirement must be met before the bonus can be withdrawn.
A 20x wagering requirement means you must wager an amount equal to 20 times the bonus before you can make a withdrawal. For example: if you receive a ৳1,000 bonus, you must complete bets totalling ৳20,000. After that, any winnings earned from the bonus become withdrawable.
The bij999 VIP program has four tiers: Bronze (up to 0.4% weekly cashback), Silver (up to 0.8%), Gold (up to 1.1%), and Platinum (up to 1.5%). Your tier advances through regular play, and with each tier your cashback rate, special offers, and priority support benefits increase.
bij999 VIP members receive weekly cashback. At the end of the designated weekly calculation period, cashback is credited directly to eligible players' accounts. The cashback amount depends on your VIP tier — the rate increases gradually from Bronze to Platinum.
bij999 bonuses can generally be used on slots, fishing games, and casino games. However, the terms of specific promotions may differ — some bonuses apply only to games in certain categories. Please read the terms and conditions carefully before claiming a bonus.
Security and Responsible Gaming
Security and Responsible Gaming
Yes. bij999 uses SSL (Secure Socket Layer) encryption technology to keep all your personal and financial information secure. Your information is not shared with any third parties. Please read the privacy policy for more details.
Responsible gaming means playing within limits for entertainment and not treating gambling as a source of income. bij999 provides tools such as deposit limits, self-exclusion (temporarily or permanently removing yourself), and cooling-off periods. Contact support if you need assistance.
Yes. Contact bij999's 24/7 live chat support to request self-exclusion. You can take a temporary break (7 days, 1 month, etc.) or a longer-term break. During this period, logging in to your account will not be possible. This is completely confidential and your decision will be respected.
Yes. The games available at bij999 are developed by reputable and certified providers such as Pragmatic Play, PG Soft, JILI, and Spribe. Games from these companies are tested by independent third parties and use Random Number Generator (RNG) technology — meaning every result is completely random and unbiased.
The bij999 customer support team is active 24 hours a day, 7 days a week via live chat. Support is available on holidays and at night as well. You can also contact us by email: [email protected].
Support Center
Still have questions?
Our English-speaking support team is available 24/7 to assist you. For any issue, contact us via live chat or email — help is fast and free.
Email: [email protected] | Hours: 24/7 per BST (UTC+6)